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Privacy Policy

RENEE SPEAKING

Effective Date: 13 September 2023

Your Privacy and RENEE SPEAKING (ABN 66412151886): Collectively and individually referred to as “RENEE SPEAKING”, “we”, “us”, or “our”.

Who We Are and How You Can Contact Us

We are RENEE SPEAKING, based in Queensland, Australia. We are committed to protecting your privacy and respecting and upholding your rights when you use our site. This Privacy Policy applies to the products and/or services we provide on our site www.reneespeaking.com (the “Site”) and our social media channels. It explains how we collect, hold, use, and disclose data and comply with the requirements of the Privacy Act 1988 (Cth). This policy is part of our Website Terms & Conditions. Note that it does not cover information submitted on other websites. For instance, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by those websites’ privacy policies, not this Privacy Policy.

For privacy-related questions, you can contact us at: [email protected].

We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act 1988 (Cth)), Australian Privacy Principles, and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation concerning the use, storage, or transmission of personal data.

Our Role in Your Privacy

This Privacy Policy applies if you are a customer, subscriber, or just a visitor on our Site.

Our Responsibilities

As the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and want you to understand what information is collected and how we use it.

Your Responsibilities

Please read this Privacy Policy and our Website Terms & Conditions. If you provide us with data relating to a third party, you confirm that you have the right to authorize us to process that data on your behalf in accordance with this Privacy Policy.

When and How We Collect Data

From the moment you visit our Site, we collect data. Sometimes you provide this data by completing a form or setting up an account; otherwise, we might collect the data automatically. We may also collect data when:

  • You purchase a gift card for redemption on our Site.
  • You purchase an online course, webinar, program, or service.
  • You interact with us on social media.
  • You complete any sign-up forms, landing pages, or send us a direct message via social media or email.
  • You participate in events, promotions, and giveaways, or in any request for additional data such as customer surveys.
  • You accept our cookies and other tracking technologies on any device.
  • You voluntarily submit your data to us for any reason.

Types of Data We May Collect

  • Contact details: Name, address, email.
  • Financial Information: Bank details when you are making a purchase.
  • Business Information: Your business name and its history (sometimes).
  • Product Data: Data about the products or services you purchase.
  • Experience Data: Data about your experience with our Site and our products and services.
  • Event Data: Data relating to your attendance at seminars or other events held by us (including webinars and podcasts).
  • Technical Data: Data that identifies you (IP address, login, browser type, time zone, browser plugins, geolocation, operating system, and version) – we do not link this with personal data.
  • Usage Data: Data on how you use our Site (URL clicks, products and services views, time spent, etc.).

Use and Disclosure of Your Data

Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so. We will use your data for the purposes it was collected and related purposes that include:

  • Operating our Site.
  • Providing you with products, information, and services.
  • Customer support.
  • Tracking your purchase history.
  • Detecting and preventing fraud.
  • Improving our Site.
  • Enhancing your experience on our Site.
  • Market research (e.g., requesting feedback about our products and services).
  • Providing information about events, products, services, or opportunities that may interest you.
  • Marketing (with your consent).
  • Monitoring your compliance with our Website Terms and Conditions.

We may disclose your data for the purposes it was collected and also:

  • As required by law, subject to our obligations.
  • With your consent.
  • Within our business.
  • To send you marketing material (with your consent).
  • To process your participation in any promotions and giveaways.
  • Sharing with third parties to enable us to provide our products and/or services.

Google Analytics

We use Google Analytics functions. You can find out how your data is collected here, and there are instructions here on how to opt-out of Google Analytics data tracking. Our use of Google Analytics may include, but is not limited to, display advertising and remarketing. You may see our adverts across the internet, due to the use of tracking technologies (cookies) to optimize and serve our adverts based on past visits to our Site.

Facebook Insights

We use Facebook Insights to track your interaction with our Facebook page https://www.facebook.com/reneespeaking. This allows us to track usage and improve our page’s performance. We will use Facebook Analytics to better understand and improve our products and services. You can check out Facebook’s privacy policy here, and if you want to opt out of seeing ads on Facebook based on our received information, you can control this in your ad preferences here.

Choosing Not to Provide Personal Data

You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services. You can continue to use our Site and browse our pages.

Turning Off Cookies

Our Site uses cookies and similar technologies to provide certain functionalities. You can turn off cookies by activating the setting in your browser. You can also delete cookies through your browser settings. If you decide to turn off cookies, you can continue using the Site, though certain services may not work as effectively.

Marketing

We will always inform you before collecting any data if we intend to use it for marketing purposes, and if third parties are involved, we will obtain your consent (which you can withdraw at any time). You can opt-out of marketing communications by:

  • Completing the contact form on our Contact page.
  • Unsubscribing within the email if subscribed to our newsletter.

Your Rights

You can exercise your rights at any time by contacting us via email at: [email protected].

Accessing Information We Hold About You

We will provide you with the information within 30 days of your request unless this would adversely affect the rights and freedoms of others (e.g., another person’s confidentiality or intellectual property rights). We will inform you if we cannot comply with your request and explain why.

Inaccurate Information

You can contact us to correct any inaccurate information we hold about you.

Objections to Using Data for Profiling or Automated Decisions

We may use your data to determine relevant products and services for you (e.g., tailoring emails based on your behavior). Otherwise, the data is only used to provide products and services to you.

The Right to Be Forgotten

You can request for your data to be erased, meaning we have to delete all the information we hold about you, except for information we need to hold due to legal obligations.

Making a Complaint

If you have complaints regarding data handling, please contact us via email at: [email protected]. If you are not satisfied with our response, you may seek a review by contacting the Office of the Australian Information Commissioner.

Security of the Data We Collect

We take data protection seriously and maintain reasonable safeguards to protect your data. These include:

  • Password access to accounts.
  • Storing electronic data with reputable third-party storage providers with appropriate security protections.
  • Limiting personal information access to individuals who need to know.
  • Using PCI DSS-compliant payment providers.
  • Not storing your payment details.

Where We Store Data

We use service providers based in Australia. If we transfer personal data outside of Australia, we ensure your privacy rights are adequately protected.

How Long We Store Data For

We keep your data for as long as needed. If you have made a purchase, we will keep a record for invoicing and tax purposes. Once no longer needed, we delete it permanently or anonymize it.

Third Parties Who Access Your Data

We share data with third parties in these circumstances:

  • Other companies in our group.
  • Our suppliers and service providers (e.g., payment processors).
  • Professional and legal advisors.
  • Third parties for fraud prevention and detection.
  • Law enforcement or government authorities.
  • Third parties enabling product and service provision, such as:
  • Payment processors like Stripe, PayPal, Xero, Shopify.
  • Social media and analytics like Facebook, Instagram, Google Adwords.
  • Others like Leadpages, LeadQuizzes, Teachable, Zoom, Active Campaign, MailChimp.

Payment Security

We use secure third-party gateway providers for credit card authorizations. Measures to protect your data include:

  • Automated payments with immediate response.
  • No viewability of your complete credit card number by us or outside parties.
  • Encrypted transaction data stored securely.

Our providers are authorized third-party processors for major Australian banks, and they don’t handle your funds; monies are transferred directly from your credit card to our merchant account. We strive to protect information in our possession, though no security system is foolproof.

Age of Consent

By using this site, you confirm you are at least the age of majority in your State or Territory. Our Site should not be used by anyone under the age of majority, and we do not knowingly collect data from minors.

Cookies and How to Block Them

We use cookies to improve our products and services. Cookies are data files placed on your device or computer, often with an anonymous unique identifier. Cookies analyze traffic and aid advertising and marketing. They do not harm your systems. Your browser’s HELP function will tell you how to restrict or block cookies. For more details, visit http://www.allaboutcookies.org. Blocking all cookies might affect access to parts of our Site.

Web Beacons

We use web beacons (or clear gifs) on our website and emails to track behavior, like who opened the emails and who clicked links. We use this information to improve email campaigns and provide better services tailored to your needs. You can unsubscribe from emails via the “unsubscribe” link.

Governing Law

This Privacy Policy and your use of this Site are governed by the laws of Australia.

Updates to Our Privacy Policy

Please check in periodically, as we may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We will display the “Effective Date” prominently at the top of this policy, so you know it’s the latest version.